This privacy statement was last updated on October 1, 2008
Chartwells Higher Education Canada is the sole owner of the information it gathers on its site. Chartwells Higher Education Canada does not share your information with outside parties for commercial purposes in any way unless you have specifically authorized us to do so. We may make exceptions where required by law or in an attempt to comply with law. Your personal information may be seen by a third party vendor who provides marketing technologies or strategies to us, in accordance with your opt-in or opt-out preferences as outlined below. Further, we employ other companies and individuals to perform functions on our behalf, including hosting our Web servers, analyzing data and providing customer service. These other companies will have access to your personal information as necessary to perform their functions, but they are not authorized by us to share that information with any third party.
A Description of the Information We Collect
We collect information such as first and last name, address, and credit card information, allowing you to purchase products directly from us through our web site. For your security, we require the creation of a free account for certain aspects of this web site. Your credit card information may be seen by one or more of a very small number of employees who require the information to perform their jobs in our finance department. Please see the Security section below for an explanation of how we protect your personal information.
We collect information such as first and last name, email address, postal code, and which Dining Plans or other items you have purchased. We use this information to provide you - at your request - information on new products and services, promotions and sales, product and service information, and customer support. In your account we may recommend products you may wish to purchase based on what you as well as other customers have purchased. This is called collaborative filtering. The products and services in your account may be used to help us recommend products and services to others. Your personal information is never shared with other users; the products and services in your account are only part of a mathematical calculation of all products and services used to help recommend products to others.
We collect information such as first and last name, address, purchase date, product or service details (such as Dining Plans, etc.), email address, place of purchase, various questions about how and why you made your purchase(s), and other relevant information for the purpose of properly understanding the demographics of our customers which may help us improve and/or enhance our advertising strategies and/or product and service offerings.
We collect information such as first and last name, email address, the nature of your inquiry, and your inquiry. We use this information to provide you with customer support and for the improvement and/or enhancement of our current or future product offerings. Any suggestions or other information you enter through Contact Us are the sole property of Chartwells Higher Education Canada and you retain no rights to them. None of the suggestions, comments, ideas, or other information you provide to us through Contact Us shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any such information.
Logged Files and Cookies
This site logs IP addresses, web browser information, and click path which helps us ensure the site is available to as many of our visitors as possible. We also use this data to analyze the most common paths of navigation through the site, and what products visitors are looking at. To do this logging, we use a feature on your Internet browser called a "cookie". Cookies are small files that your Web browser places on your computer's hard drive. They are used for a variety of reasons, such as remembering user names and passwords and preferences, tracking click streams, and for load balancing, which can streamline communications between your browser and this Site. Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser's performance and will adversely affect your experience while using our Site.
How to Manage Your Personal Information
During the process of signing up for a free account, you can opt-out (opt-in is the default) if you do not wish to receive special promotions and offers or product information related to the products you add to your profile. Once you've signed up for an account you can change your opt-in/opt-out options as well as any personal information at any time by first logging in, then clicking the Edit My Info link. If you forget your login credentials, you may use the Forgot Your Password? form on the login page to have your password emailed to you. Unsubscribing from our account does not delete your personal information from our system. We maintain and archive all personally-identifiable information provided by users.
The security and protection of your personal information is very important to us. Any information you share with us is securely stored with several layers of protection, including firewalls, data encryption, and strict physical access restrictions. This site also uses 128 bit SSL to encrypt your personal information while it's being transmitted to the site. Please note that while we intend to take reasonable and appropriate steps to protect your information, no transmission of data over the Internet is completely secure. Similarly, we cannot completely ensure the privacy of email communications to and from our Site because they are not encrypted and, therefore, not secure.
Changes to This Statement
If we make changes to this statement, including the addition or removal of features of this web site related to the collection or use of your personal information, we will notify you via email. You will always be able to choose whether you want to share your personal information with us, what personal information you want to share, and how you would prefer we communicate with you, if at all.
If you have questions or concerns regarding this privacy statement or another aspect of this web site as it pertains to this privacy statement, please email them to firstname.lastname@example.org.