FREQUENTLY ASKED QUESTIONS
WHERE CAN I BUY MY COMMUTER DINING PLAN?
Please visit our Commuter Meal Plans page for information on what plans we currently offer, as well as our Purchase page to place your order online. Please note that we do not accept Canadian issued Visa Debit Cards online. You can also purchase a meal plan by phone at 416-675-6622 ext. 5193 or by visiting our Meal Plan Office located in J210 on North Campus and at the Lake Cafe on Lakeshore Campus. We accept Interac, MasterCard and Visa.
WHERE CAN I USE MY COMMUTER DINING PLAN?
Your Swipe & Save commuter dining plan be used at any food service location on campus including non Chartwells locations. Please note our dining plans are valid for purchases of food and non-alcoholic beverages only.
IS MY COMMUTER DINING PLAN RELOADABLE?
Yes, all Swipe & Save commuter dining plans are reloadable! You can reload your card by visiting our food service offices on North or Lakeshore campus or by calling 416-675-6622 ext. 5193, but the fastest and most convenient way is online through our Purchase page.
CAN I CARRY MY COMMUTER DINING PLAN FORWARD PER SEMESTER OR YEAR?
Any Swipe & Save taxable plan do NOT expire, but will be placed on hold at the end of the year on April 30th, 2018 to protect your balance while on summer term. Simply reactivate your card at our food service office when you return. Please note a $50.00 administration fee will be charged on all cancellations and refunds.
All tax free commuter dining plans will expire at the end of each semester.
HOW DO I CANCEL OR REQUEST A REFUND OF MY RESIDENCE DINING PLAN?
Requests for cancellations, refunds or carry - forward balances are initiated when residents complete an online Residence Withdrawal Form (prior to March 30th) on the Residence portal.
When a student moves out of residence for any reason, any unused meal plan balance of $75.00 or more is refundable* less a $50.00 administration fee and any fees owing to Humber. At the end of the agreement, any unused meal plan balance of $25.00 or more is refundable less any fees owing to Humber. Residents who qualify for a meal plan refund can expect to receive a refund from the College, 4-6 weeks after the withdrawal form and move out are complete. Refunds are issued in the same format as the original payment.
*If a student is staying in residence for the summer and wishes to continue using their meal plan accounts, they must notify the residence by April 15 in order for their account to remain active after the first week in May. When the student moves out of residence during the summer, the refund process will apply.
WHAT HAPPENS IF MY CARD IS LOST OR STOLEN?
For Students with a Swipe & Save commuter meal plan, please report your lost or stolen card in person at our food service office at your campus, by phone or through email at firstname.lastname@example.org as soon as possible! The missing card will be deactivated and a new card will be issued. For students with a Residence Meal Card, please contact your Residence Front Desk manager as soon as possible.
WHAT HAPPENS IF I FORGOT MY CARD?
Your activated meal plan card is the key to the whole dining plan system. If you forget it you will have to pay with cash, Interac, Visa or MasterCard, depending on the payment options available at different dining facilities. The security of a card remains the cardholders responsibility. Cards should be treated like a credit or debit card. If a card is lost or stolen then the cardholder is responsible for all charges made to that card until the card is reported lost or stolen.
CAN I LEND MY CARD TO A FRIEND OR PURCHASE A MEAL FOR A FRIEND?
Only the student who purchased the Swipe & Save Commuter Dining Plan is entitled to meal purchases using their card.
Tax Exemption Fine Print
Federal and Provincial tax legislation prohibits the use of tax-exempt meal plan funds by individuals who are not qualified to receive these benefits. Only the student who purchased that plan may purchase meals. Meal plan holders purchasing more than one meal at a time will be charged appropriate taxes on the meal with the lower value. All applicable discounts will be applied before taxes.
Not all purchases qualify for tax exemption in a declining balance program. Specifically, pre-packaged convenience items are non-food items. There is no bulk buying allowed as all plan dollars must be used for the purpose that it is intended.
During each transaction, the cashier will examine the photo on the Student ID card to ensure that the person making the purchase is the cardholder. In all cases where the cashier suspects that somebody is using a card other than the cardholder, the cashier must keep the card and prevent its use. The Swipe & Save card will be forwarded to the Chartwells Food Service Office within four hours where it can be picked up by the proper cardholder at that time, or the next business day. Fraudulent use of card funds to purchase food for other people may results in loss of all discount and tax exemption privileges.