FAQ'S

1. HOW DOES THE NON-TAXABLE SEMESTER TAP & SAVE DINING PLAN WORK?

Non-Taxable Semester Tap & Save Plans are operated on a declining balance system where funds are added to your OneCard. Every time you make a purchase from a Chartwells food outlet the amount is subtracted from your balance.

2. WHAT ARE THE NON-TAXABLE SEMESTER TAP & SAVE DOLLARS?

Non-Taxable Semester Tap & Save Dollars is the money that is loaded on your OneCard that can be used to purchase food and beverage items at Chartwells locations.

3. WHICH ITEMS ARE ALLOWED ON A TAX-EXEMPT PLAN?

The following items are allowed on a tax-exempt plan:

These items can be purchased with the tax-exempt plan. Confectionery items without a meal plan are taxable.

4. WHICH PRODUCTS ARE CONSIDERED TAXABLE ITEMS?

These items are taxable when not purchased with a meal

5. WHERE CAN I USE MY DINING PLAN?

Chartwells locations include The Main Cafeteria, Tim Hortons, Pizza Pizza, Harvey's, Chef's Corner, Thai Express, On The Go, Bento Sushi, Second Cup, Subway, Starbucks, and The Grill & Co. at all three Sheridan College locations.


6. WHAT ARE EXCLUSIVE SAVINGS PROMOTIONS?

Exclusive savings promotions is a membership program that gives you access to savings when you purchase at Chartwells retail locations with your Tap & Save plan. No extra card to hold and no coupons to present, just purchase using your Tap & Save plan to take advantage of membership privileges. 

7. CAN I CARRY MY MEAL PLAN FORWARD PER YEAR OR TERM?

Non-Taxable Semester Tap & Save Meal Plans expires at the end of each term and the funds are transferred to the Taxable Food service account, which never expires.

8. WHAT HAPPENS IF MY CARD IS LOST OR STOLEN? 

The security of a card remains the cardholder’s responsibility. Cards should be treated like credit or debit cards. If your card is lost or stolen, you must deactivate your card online at onecard.sheridacollege.ca 

9. WHAT HAPPENS IF I FORGET MY CARD? 

Your activated Tap & Save Card is the key to the whole dining plan system. If you forget it you will have to pay via another method. 

10. WHAT IS YOUR REFUND POLICY?

Tax-exempt Semester Dining Plans are only refundable if you withdraw from the College. You may be eligible for a refund of any unused meal plan balance if you officially withdraw from or are expelled by Sheridan. You must submit a refund request to the OneCard office along with proof of withdrawal issued by Sheridan. All refunds are subject to a $50 administration fee.

11. HOW DO I PURCHASE MY DINING PLAN?

Dining plans can be ordered online here or at the OneCard offices in all three campuses. OneCard accepts Interac only in the office, Master Card, and Visa online.

12. WHAT ARE THE HOURS FOR THE DIFFERENT DINING LOCATIONS?  

TRAFALGAR CAMPUS

Locations: (Fall 2022) Monday - Thursday Friday
Subway: 10:30am - 4:30pm  10:30am - 2pm
Thai Express:    10:30am - 6:30pm 10:30am - 4pm
Harvey's:    10:30am - 6pm 10:30am - 3pm
Pizza Pizza:   10:30am - 4pm 10:30am - 2pm
Chef's Corner: 8am - 2:30pm 8am - 2:30pm
On The Go: 8am - 6:30pm 8am - 4pm
Sushi Bar: 10am - 4:00pm 10am - 4pm
Tim Hortons Express: 8am - 4pm 8am - 4pm
Tim Hortons B-Wing: 7am - 8:30pm 7am - 6pm
Brew'n Coffee: 8am - 4pm 8am - 2pm
Sally (The Salad Robot):   24/7 24/7

DAVIS CAMPUS

Locations: (Fall 2022) Monday - Thursday Friday
Chef's Corner:  11am - 2:30pm  11am - 2:30pm
On The Go:     8am - 6pm 8am - 4pm
Live Stir Fry Station: 11am - 3pm 11am - 2pm
Pizza Pizza:   11am - 6pm 11am - 4pm
Grill & Co:  8am - 6pm 8am - 4pm
Tim Hortons J Wing:  7am - 8pm 7am - 6pm
Tim Hortons C Wing: 7am - 5pm 7am - 3:30pm

HMC CAMPUS 

Locations: (Fall 2022) Monday - Thursday Friday
Chef's Corner:  8am - 3pm  8am - 3pm
On The Go:     8am - 5pm 8am - 3pm
Salad Bar: 10:30am - 4pm 10:30am - 3pm
Pizza Pizza:   10:30am - 5pm 10:30am - 3pm
Tim Hortons Express: 8am - 5pm 8am - 3pm
Tim Hortons B Wing:  7am - 7pm 7am - 5pm

14. WHO DO I CONTACT FOR COUPONS?

Please contact the Chartwells Team at:

Andy Staveley
Resident District Manager - Sheridan College 
Andy.Staveley@compass-canada.com
437-216-4168

Shahid Shaikh
Food Service Director - Sheridan College 
Mohamedshahid.Shaikh@compass-canada.com
905-844-8532

Pamela Niskanen
Admin Manager - Sheridan College 
Pamela.Stephenson@compass-canada.com 
289-772-9290

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