Boost

boost logo

campus eats, your way.

skip the line with boost mobile ordering


order ahead | from your favorite stations on campus
customize | your meals, snacks & drinks
pay | using your TrentU Card dining plan or Trent Cash
pick up | on your schedule

BOOST | FREQUENTLY ASKED QUESTIONS:


WHAT IS BOOST?

Boost is a mobile food ordering app that allows you to pre-order and pre-pay for your food purchases on campus, using your TrentU Card and any dining plan or Trent Cash.


WHERE DO I DOWNLOAD THE APP?

Download the "Boost: Mobile Food Ordering" app through Google Play or the App Store. Once downloaded you will need to create an account using your TrentU email.


HOW DO I PAY FOR MY ORDER?

All BOOST orders are pre-paid through the mobile app using your TrentU card dining plan or Trent cash. Debit and credit purchases are not available at this time. If you do not have money existing on your dining plan or Trent cash you can add funds through the TrentU card office. Details available at https://www.trentu.ca/trentucard/contact


HOW DO I ADD MY TRENTU CARD DINING PLAN OR TRENT CASH

After successfully signing up for the BOOST app, you will need to select your campus location (Peterborough or Trent Durham). Under 'Account,' type 'Trent University' or 'Trent University - Durham'. After selecting your campus, under 'Account,' select 'Payment Methods.' Two options will be displayed: Wallet and Campus Cards. Your login will be the first part of your Trent email Ex. Johndoe. Your password will be the same as your MyTrent password. Select 'Campus Cards' and an ITC page will be displayed. Your TrentU card will automatically be linked to your BOOST account. If you have any trouble adding your TrentU card, please reach out to the TrentU card office at campuscard@trentu.ca or 705-748-1011 ext 7431.


WHERE CAN I USE THE BOOST APP?

For 2022-2023, BOOST mobile ordering will be available for pickup at BOOST West Bank (in Lady Eaton Dining Hall), BOOST East Bank (in Otonabee Dining Hall), Durham Cafe (Trent Durham GTA campus) and Starbucks (in the Student Centre). 


WHAT HAPPENS IF I MAKE A BOOST MOBILE ORDER BUT DON'T PICK IT UP ON TIME?

Unfortunately, due to food safety concerns and quality control we cannot hold your meal longer than an hour. If you fail to pick up your food, we will discard your order after an hour. No refunds or order replacements will be given.


I'M HAVING AN ISSUE USING THE APP. WHAT SHOULD I DO AND HOW DO I LOG A TICKET?

a) To submit a ticket: 

  1. Go to  Account
  2. Click on Support Desk
  3. In the search field type  "app help "  
  4. Tap Return
  5. Tap on the Live Chat  button if available (bottom) or Tap Support

b)  We will require you to provide the following details and a screenshot of the order details (if applicable) as it appears in the app:

  • Your full name
  • E-mail on file with the app
  • Type of phone - iOS or Android
  • The issue encountered using the app

I WOULD LIKE TO REQUEST A REFUND. HOW DO I GO ABOUT DOING THIS?

  • Tap on Support Desk
  • Type Refund and press return/search
  • Tap Live Chat if available (bottom) or Tap Support
  • Fill in the required fields:
    • Your full name
    • E-mail on file with the app
    • Subject (refund request + Campus name)
    • App name (Boost)
    • Request Type:  Refund Request
      • Customer Name 
      • Date the order was placed
      • Amount charged
      • Payment Type
      • Last 4 digits of the credit card or Meal Plan #
      • Details of Request
        • Reason for refund
    • Tap done- 
    • You will be connected to a Support Agent (If available) to help resolve your issues.
  • Refunds typically take between 3 to 5 days to process.  If yours has taken longer than this, please reach out to us as well.

CAN I CANCEL OR MODIFY MY EXISTING ORDER?
Unfortunately once an order has been placed it cannot be cancelled or modified. To ensure the accuracy of your order, we encourage you to double check your order before placing it.

HOW DO I REPORT AN ISSUE WITH MY ORDER?
If your order is missing items or ingredients, please bring it back to the counter to get this rectified. For all other inquiries, please submit a ticket with us by tapping on the pencil icon on the bottom right (Android) or top right (iOS) of this screen.

WHEN I CLICK ON "PLACE ORDER," THE ORDER WILL NOT ALLOW ME TO CONTINUE? WHAT'S HAPPENING HERE?
It is possible that the pick-up time has expired or is no longer available to order.  Try modifying your pick-up time then continue with the ordering process.  

AFTER PRESSING THE "ADD TO BASKET" BUTTON, MY ITEM DID NOT GET ADDED TO THE BASKET. WHAT'S GOING ON?
Some menu items allow for you to customize the item such as choosing your desired bread or condiments.  When all the required customization has been selected for the item, then the item can be added to your basket. 

HOW DO I REMOVE AN ITEM FROM MY BASKET?
The menu items in an order can be modified prior to pressing on the "Place Order" button.  Swipe the desired item to the left that you desire to modify.  An option will appear that you can edit or delete the item. 

HOW CAN I RECEIVE NOTIFICATIONS ABOUT THE STATUS OF MY BOOST ORDER?
Updates to your Boost order can be tracked from the order confirmation screen or under the history field for active orders.  This allows you to track the status of your order so you know when it is ready for pick up.  Also available are notifications about the status of your order.  If you are not receiving notifications, please review that you have notifications active under settings on your smart phone.

CAN I REORDER A PREVIOUS ORDER?
Yes! The ability to reorder a previous order is now available under the order history section of the app.  Press on the desired past order, once the order has been verified press “reorder”.  Confirm pick up time and other items in the basket, then press “place order” to complete the order.

I RECEIVED A PROMO CODE BUT IT APPEARS AS NOT VALID WHEN I TRY TO ADD IT TO MY BASKET.

Some promo codes may only be eligible at select locations or brands or during specified time periods. Please:

  1. Go to  Account
  2. Tap on Support Desk
  3. In the search field type "promo"  
  4. Tap Return
  5. Tap on the Live Chat  button if available (bottom)  or Tap Support 
  6. Provide  details of the promo code in question
  7. What location you are currently in
  8. Which brand you are trying to use it
  9. Screenshot of your basket with what error you see
  10. Screenshot of the email you received (if possible)

Some brand exclusions may apply.


WHY WAS I CHARGED A $0.99 SERVICE FEE ON MY TRENTU CARD?

Trent University will apply a $0.99 service fee to each BOOST order processed through the TrentU Card system. A user fee ensures that the cost of operating the BOOST system is paid by the users of the system and not passed on to other patrons who do not use the system. https://www.trentu.ca/foodservices/boost 

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